FAQ

We strive to ensure satisfaction with our educational offerings. Refunds are available under the following conditions:

• Digital Content (e.g., Courses, E-books): Due to the nature of digital products, refunds are generally not provided after access is granted or content is downloaded, as it cannot be returned. However, we offer a satisfaction guarantee for select courses: If you are unsatisfied within 7 days of purchase and have completed less than 20% of the course, you may request a full refund.
• Subscriptions: You may cancel at any time, but refunds for partial periods are not issued. Cancellations take effect at the end of the current billing cycle.
• Technical Issues: If you experience technical problems preventing access (e.g., server errors attributable to us), we will investigate and, if confirmed, provide a refund or credit.
• Accidental Purchases: Refunds for duplicate or erroneous purchases may be granted at our discretion if requested within 48 hours.
• Free Trials: No payment is required during trials, but if you continue post-trial, standard billing applies. Cancellations during trials prevent charges.

Refunds are not available for:

• Completed courses or fully consumed content.
• Changes of mind after the refund window.
• Violations of our Terms and Conditions (e.g., account sharing).
• Third-party fees (e.g., bank charges).